COVID-19 FAQ

FAQs about Orders and Deliveries and the COVID-19 virus

We have resumed deliveries in select pincodes of select cities. We are only delivering existing orders of essential products purchased using pre-paid payment methods.

Last updated on March 28, 2020

1. Can I place an order? Will Needy deliver the package?

We have resumed deliveries in select pincodes of select cities. We are only delivering existing orders of essential products purchased using pre-paid payment methods. Due to the lockdown and restrictions in movement, these deliveries might be delayed. We thank you for your patience.

2. Can we still create returns for the orders?

Yes, you can create returns by visiting Your Orders. However, the returns pick up timeline may be longer than usual.

3. Is it safe to receive orders?

For guidance on COVID-19, please refer to the World Health Organization website

4. What is Amazon doing to keep customers and employees safe?

Customer safety is of utmost importance to us and we are closely monitoring the impact of COVID-19. Learn more about what we are doing to ensure the safety and support of our customers, communities, and employees during this difficult time on the Needy Day 1.